Fitness & leisure
Sign-ups, cleanliness and what happens after joining.
Membership businesses win at the tour and lose on the changing rooms. The template checks both, including the cancellation experience.
What gets checked
5 stages · 38 questions · 3 scenarios
- Enquiry
- Tour offered, pricing clear
- Tour
- Facilities shown, no pressure selling
- Facilities
- Equipment working, changing rooms clean
- Classes
- Start on time, instructor quality
- Spa & pool
- Supervision, towels, hygiene
- Cancellation
- Handled within the stated terms
Scenarios in the template
Membership tour
Visit as a prospect and take the tour.
Member visit
Use the gym and one class at peak time.
Cancel
Ask how to cancel and what it costs.
What you get back
Club scores with hygiene failures escalated the same day.
The client dashboard, shown here with the shopping malls program.
Other industries