Automotive
From the first test drive to the tenth service.
Dealers are measured on the sale and forgotten on the service. The template covers both, with scenarios for showroom and workshop.
What gets checked
5 stages · 50 questions · 3 scenarios
- Showroom
- Greeting, presentation, product knowledge
- Test drive
- Offered, prepared, explained
- Offer
- Pricing clear, finance explained, no pressure
- Service booking
- Ease, time to slot, transport offered
- Service visit
- Explained, on time, vehicle returned clean
- Follow-up
- Contact after the visit
Scenarios in the template
Showroom visit
Ask about a model and request a test drive.
Service visit
Book and attend a routine service.
Phone enquiry
Call to ask about availability and price.
What you get back
Dealer scores across sales and aftersales, compared across brands in the group.
The client dashboard, shown here with the shopping malls program.
Other industries