Know what your customers actually experience.
Mysterya runs mystery shopping end to end. Design the survey, send vetted auditors, review every visit against its evidence, and publish results your teams can act on.
Evidence behind every score
Each answer carries its photograph, voice memo, timestamp and location, so a result can be traced to what happened.
Arabic and English throughout
Surveys, briefs, the auditor app and client reports all work in both languages, right to left.
Private to your workspace
Evidence, personal data and scores are visible only to the people you invite.
One account, many clients
Agencies run each client in its own branded workspace and switch between them in one click.
What you get back
Results your leadership reads, and your sites act on.
Every wave lands in a live dashboard: scores, reasons, evidence and the actions that follow, for every site and every stakeholder.
One system
Every part of a program, from the first question to the board report.
Build the survey, plan the wave and review every visit.
Surveys at real scale
Organised by touchpoint, tagged and weighted, with Arabic alongside.
Plans that fill themselves
Quotas, eligibility rules and invitations handled together.
Review with the evidence open
Revise, reject or escalate, and payment follows.
For brands and agencies
Scores you can defend in the room.
- Evidence you can openClick any score to see the photographs, memos and answers behind it.
- A first wave in an afternoonIndustry templates, a guided setup and sensible defaults for everything you do not want to decide.
- Reviewed before it countsEvery visit is read by a reviewer, and disputed visits stay out of the score until they are resolved.
- Auditors staff will not recogniseRepeat-visit rules and a large network keep the same faces away from the same sites.
- Many clients, one loginAgencies switch between branded client workspaces without signing out.
For auditors
Paid fairly, told the rules, treated like a professional.
- See the fee before you acceptEvery offer shows the fee, the time window, the expected time in venue and any spend.
- Paid every weekApproved visits are paid in the weekly run, with spend reimbursed against the receipt.
- Rules you can readEvery automated check is published in the app. A flag goes to a person, never straight to a rejection.
- An app that stays out of sightSilent photos, voice memos and a one-tap clock screen. It works without a signal.
- Appeals to a real personIf a visit is rejected you see why, and your appeal is read by the program manager.
How a program runs
Four stages, each one checked before the next begins.
- 01DesignStart from an industry template or a written brief. Tag questions by touchpoint and set how they score.
- 02FieldAuditors are proposed, invited and briefed. Coverage, pace and messages are tracked live.
- 03ReviewEach visit is checked automatically, then read by a reviewer with the evidence open.
- 04PublishScores, written summaries and branded reports go to the people who need them.
Industries
Templates written for the places your customers go.
Each template comes with touchpoints, scenarios, guidance and scoring already set, so the first wave starts from a tested instrument rather than a blank page.
TelecomStores, plans, devices, supportSee the template →Real estateSales centres, viewings, leasingSee the template →Airports & airlinesCheck-in, lounges, boardingSee the template →Fitness & leisureGyms, clubs, spas, attractionsSee the template →Fuel & convenienceForecourts, shops, car washSee the template →EducationAdmissions, campus tours, nurseriesSee the template →Shopping mallsParking, concourses, washroomsSee the template →Hotels & hospitalityArrival, check-in, rooms, diningSee the template →RetailWelcome, product, checkoutSee the template →Banking & financeBranches, advisers, ATMsSee the template →Restaurants & cafésOrdering, food, hygieneSee the template →Healthcare & clinicsBooking, reception, waitingSee the template →AutomotiveShowrooms, test drives, serviceSee the template →Government servicesService centres, phone, onlineSee the template →
Integrity
Checks that protect the score and the auditor.
Every submission is checked automatically, and every flag goes to a person. Auditors can read every rule in the app, and an appeal is read by the program manager, never the reviewer who rejected the visit.
Location
Capture and photographs must fall inside the site’s fence.
Duration
Visits shorter than the scenario’s floor are flagged.
Photographs
Each image is compared with every earlier submission.
Patterns
Repeated identical answers and copied narratives are caught.