Echo
Results that say what changed, where, and why.
Scores by site, section and touchpoint, with the evidence one click away. The written summary explains the movement in plain language, and every number can be traced to the visits behind it.
Explained, not just charted
Each wave opens with a short written account of what moved and which visits caused it.
Evidence on demand
Open any score to see the answers, photographs and narratives that produced it.
Share without exporting
Branded reports and guest links for site managers, with access limited to their own locations.
1 click
from any score to the visits, photos and answers behind it
2 languages
Arabic and English reports, right to left
Every site
ranked, banded and compared with the last wave
0 exports
needed to share: guest links scoped to each site
Every view opens to the evidence behind it.
Explore
Find the cause, not just the number.
Break any score down by section, touchpoint, experience or journey stage, and see which items pushed it up or down.
- Waterfall of what moved the score
- Heatmaps across sites and touchpoints
- Every cell opens to its visits
Locations
Every site, ranked and explained.
Site managers see where they stand against the network and exactly which items cost them points.
- League table with bands and movement
- Per-site scorecards
- Guest access limited to their own sites
Evidence gallery
See what the auditor saw.
Photographs and voice memos from every visit, filterable by site, touchpoint and verdict, with faces blurred.
- Filter by site, touchpoint or verdict
- Evidence tied to the exact question
- Shareable in reviews and board packs
Actions
Turn findings into fixes.
Failing items become owned actions with due dates. The next wave shows whether each one was fixed.
- Owners and due dates by department
- AI-drafted recommendations, reviewed by people
- Closed-loop tracking wave to wave
Voice of the guest
Hear what guests say in their own words.
Guest comments grouped by theme and sentiment, with the quotes behind every theme one click away.
- Themes ranked by frequency and impact
- Arabic and English comments together
- Every quote linked to its source
What is in it
- Overview with targets and trend
- Site and section league tables
- Touchpoint drill-down
- Fatal and critical item tracking
- Written wave summary
- Evidence gallery
- Branded PDF reports
- Scoped guest access for site managers
- Arabic and English
- Scheduled exports
Works with