Retail
Find out what happens between the door and the till.
Sales teams are trained on the steps of a sale. The template checks whether they happen, from the first acknowledgement to the receipt.
What gets checked
5 stages · 46 questions · 3 scenarios
- Shopfront
- Opening time, window display, clear entrance
- Welcome
- Acknowledged within a minute, help offered
- Product
- Prices displayed, shelf matches till, product knowledge
- Fitting & demo
- Rooms usable, demos offered, area tidy
- Checkout
- Queue time, receipt offered, thanks
- Returns
- Policy explained accurately, exchange handled
Scenarios in the template
Browse and buy
A low-value purchase with one product question.
Price check
Compare the shelf price with the till price on a chosen item.
Return
Return an unwanted item inside the policy window.
What you get back
Scores by store and stage, with price-mismatch findings flagged as they arrive.
The client dashboard, shown here with the shopping malls program.
Other industries