Healthcare & clinics
A patient’s view of access, courtesy and clarity.
Clinical quality is audited elsewhere. This template covers what patients notice: getting an appointment, being treated with courtesy and understanding what happens next.
What gets checked
5 stages · 42 questions · 3 scenarios
- Booking
- Phone and online booking, time to appointment
- Reception
- Greeting, insurance handled, privacy
- Waiting
- Wait time, cleanliness, being informed
- Consultation
- Explained clearly, questions answered
- Pharmacy
- Wait, instructions, alternatives offered
- Follow-up
- Results communicated, next steps
Scenarios in the template
New patient
Book and attend a routine first appointment.
Phone enquiry
Call to ask about services and prices.
Pharmacy visit
Collect an over-the-counter item and ask for advice.
What you get back
Clinic scores on access and courtesy, kept separate from clinical measures, with patient privacy respected in every photograph.
The client dashboard, shown here with the shopping malls program.
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